Website FAQs

This depends largely on the length of the document(s), i.e. the number of words, the language(s) required and the availability of a translator. Our stringent quality control process would also come into play to ensure the highest quality.

How much will my translation cost? 

We like to treat each client as an individual, with individual needs and requirements. So once we've seen your text, we can assess it for technical complexity and style and provide you with the most cost-effective price. If the translation is for internal purposes only, we are able to offer you a lower rate. If it is for publication, however, we strongly recommend that you use our full revision, proofreading and editing services. Prices are based on a rate per thousand words. There are minimum charges.

Yes, we do. In fact, we nearly always go one step further and have translations carried out "in-country". By this we mean that if your target audience is French, then the translation will be done in France. A translation from English into Latvian will be sent to Latvia. This method ensures that translators' linguistic skills are fully polished and that they are familiar with local customs, idioms and style. Our aim is for your customers or end-users to be unaware that they are reading a translation.

Do you check the translations? 

Absolutely. This is because nobody is infallible and because it's easy for the odd typo, transposition, etc. to occur. In addition, we check for technical correctness and style. We find that it is quite rare for a translation not to need some sort of amendment. As we care about our customers and their reputation, it's vital that this quality procedure is maintained all the time.

Only with our customers' agreement. There are circumstances where clients might, for instance, just need to get the gist of an email or they may want an article translated just for information purposes. We call this second level of service "info only". Naturally, we still use a mother-tongue translator with subject expertise, but we don't send it to a second translator for proofreading or revision. This service has both time and cost benefits and means that our customers can reserve some of their budget for their more important projects.

Yes, we do – please just tell us if you need one.

In the initial consultation, you should provide as much information as possible for a project brief. A translation and interpreting service is a bespoke product. The more information you can provide about the tone, style, purpose, and context in which the translation is to appear, the easier it will be for our translators to tailor the end product to your needs. This additional information can be as important to your project as precise body measurements are to your tailor.

Put simply Yes! However, for your website to be pitched correctly at your international audience, just to translate the words is not adequate. Fine tuning the features of your website is a must, such as layout, date format, currencies, humour, images and cultural references. This process is known as localisation, and we have a trusted network of highly-skilled specialists who understand these requirements.

We accept payment by bank transfer or by cheque.

All information is held strictly confidential, whether related to translation or interpreting projects. We never disclose the contents of any of our customers’ projects without their permission and all information is held securely.